Privacy Policy

1. Introduction

The Integrity Company ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our healthcare services, including medical transportation, language interpretation, and durable medical equipment services.

By using our services, you agree to the collection and use of information in accordance with this policy.

2. Information We Collect

Personal Information

• Name, address, and contact information
• Date of birth and medical information
• Insurance information
• Emergency contact details
• Language preferences

Usage Information

• Service requests and scheduling information
• Communication records
• Website usage data
• Device and browser information

3. How We Use Your Information

We use the collected information for the following purposes:

• Providing and coordinating healthcare services
• Scheduling appointments and transportation
• Communicating with you about your care
• Processing payments and insurance claims
• Improving our services and customer experience
• Complying with legal and regulatory requirements

4. Information Sharing

We do not sell, trade, or otherwise transfer your personal information to third parties without your consent, except in the following circumstances:

• With healthcare providers involved in your care
• With insurance companies for billing purposes
• When required by law or legal process
• To protect our rights and safety
• With service providers who assist in our operations

5. Data Security

We implement appropriate security measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction. These measures include:

• Encryption of sensitive data
• Secure data storage and transmission
• Regular security assessments
• Employee training on privacy practices
• Access controls and authentication

6. Your Rights

You have the following rights regarding your personal information:

• Access and review your personal information
• Request corrections to inaccurate information
• Request deletion of your information (subject to legal requirements)
• Opt-out of certain communications
• File a complaint with regulatory authorities

7. HIPAA Compliance

As a healthcare service provider, we are committed to complying with the Health Insurance Portability and Accountability Act (HIPAA). We maintain appropriate safeguards to protect your health information and provide you with a Notice of Privacy Practices that details your rights under HIPAA.

8. Cookies and Tracking

Our website may use cookies and similar tracking technologies to enhance your experience. You can control cookie settings through your browser preferences.

9. Children's Privacy

We do not knowingly collect personal information from children under 13 without parental consent. If you believe we have collected information from a child under 13, please contact us immediately.

10. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last updated" date.

11. Contact Us

If you have any questions about this Privacy Policy or our privacy practices, please contact us: